Just joined. Choose the best spot for your wifi hub. Joining in Options. The new fibre phone line is designed to work with the same phones as the old copper line. You have the required socket which is in photo 3 (the one high up on the wall). Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. It might though take from a couple of days to a week to then get the tech visit. Manage Your Account. Learn more. If you want to use two base stations, you need a splitter to allow two phone base stations to connect to TEL1 using VM's RJ11 plug to BT socket adapter. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). But. We have the quickstart pack but sadly cannot get broadband set up and working. . If it is a loose cable only, you will need one of these to connect the Quickstart cable. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Browse Virgin Media Virgin Media Community. Look for an omnibox on the outside of your property and try and trace the cable. I'm here to share knowledge, I don't work for Virgin Media. Everything is converted to specialised triple screened coaxial cable. 14-08-2023 16:02 - edited 14-08-2023 16:05. QuickStart, set up and connections. Go to virginmedia. The existing cables will be screw-on (11 mm spanner or pliers required). But I have the wrong wall socket to connect. Got my package today and there is an isolated cabled with it but I don't have the wall socket. Really basic information. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Security matters. My Virgin Media App. Joining in Options. i received an installation kit for my broadband but my property. Part 1 when you activate The Signal. Been on a call for more than 1 hour with - 5149211Hi, We have recently signed up for Virgin Media and we received our new Virgin Media Hub 4 yesterday, upon setting up the modem there are no internal sockets out we only have a wire and no external junction box! Trying to speak to someone on the phone but can’t get through to no one. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. on 15-12-2022 08:14. Unfortunately we don't use the Openreach master sockets as they are BT only. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. VM BB TV Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. But I. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Virgin Media; My Virgin Media. - 5250024 You can also check for a loose cable as not all properties have a socket. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. Like the TV cable we have too. please - 5241140 Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. SpeedDamaged Wall socket. Switched On Families. Go to Account settings, then Account details b. We have tried plugging it into the only box we found it would fit but no luck. There are multiple different branded wall boxes inside our flat but none. Virgin Media; My Virgin Media; Shop; Help;. No wall socket. Faderera2610. . I don't seem to have a virgin media socket. You can follow the cable from the socket and see if you can plug it into the hub. To be able to complete the self install there needs to be a Virgin Media Socket or cable for the Hub to connect onto. Once a SIM card is inserted it operates like a mobile broadband router. Learn more. Browse. on 17-12-2022 10:39. Broadband and TV deals. Learn more. --. Options. You need an aerial and an RF feed from it. Forum; Apps. Learn more. 1: Co-ax cable carrying live broadcast TV channels. The box and cables may have been removed by the previous occupiers. We would like to show you a description here but the site won’t allow us. I don’t have the virgin media socket in my wall MU54. All forum topics; Previous topic; Next topic; 1 REPLY 1. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Virgin Media; My Virgin Media; Shop; Help;. Surly there has been a connection previously otherwise we wouldn't have bee. on 01-12-2022 11:22. Hi, I'm a new customer. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Kit arrived today…no wall box so unable to install. on 03-08-2020 18:05. You’ll need an adapter to get your fibre landline service up and running. All forum topics. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Superfast Broadband. . Only an aerial cable (pictured below) connected to a box outside my flat. A new secure password will be generated for you. Hello there. A master socket is the main socket for the phone line in your home, not an extension socket. Got my virgin media self install kit but I don't have a virgin socket. However, I have not received any emails re. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. There is an old openreach socket with a coax cable underneath, but in no way connected. We're here to help. Tudor. Manage Your Account. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The box and cables may have been removed by the previous occupiers. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. Browse Virgin Media Virgin Media Community. The socket I can see is for BT. I’ve just been to the property but not sure these are the right sockets. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Account - Cable. Awful first impressions of Virgin Media. We're here to help. . Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199 New Install Assistance. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. a week ago. You will only have been sent a QuickStart pack if the premises previously had VM. . No, any cables within the house can be touched as much as the householder wants to touch them. No setup fee. The Hub and your home phone can’t be placed near each other. I'm sorry to hear that you don't have a compatible wall socket installed in the home ready for your Quickstart installation. Turn on and start the hub. Manage Your Account. Browse Virgin Media Virgin Media Community. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. We have a virgin media wall socket with an ethernet port in the wall but no round cable. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. Stay safe online. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559On the day of activation, connect your new router to the master phone socket. i dont have the box on the wall that you need to plug it into - 5040054. Learn more. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. QuickStart, set up and connections. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. . 0 Kudos. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. AnthonyRaw1986. Account - Cable. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Account - Cable. You can workaround it simply without the need for a cable. Manage Your Account. Account - Cable. signed up and was given the option of self installation. Thanks for the reply. I’ve tried calling but the people I’m connected to keep hanging up. Don’t plug the power cable into a plug socket yet. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. So, a 50 minute broadband, TV and phone. How long will the QuickStart installation take me? WiFi Hub - 30 mins. kkd1. Re: No Virgin media wall socket. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Broadband and phone deals. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I have tried to contact vm but I don’t have a landline number so they w. Browse Virgin Media Virgin Media Community. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. My hub is up stairs in the - 5199721. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. VM BB TV Landline. Go to solution. My Virgin Media App. I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. Manage Your Account. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). Solved: Hi, I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall - 4940188I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Stay safe. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. We have the quickstart pack but sadly cannot get broadband set up and working. The package was delivered but there is no wall socket for me to plug into. Stay safe online. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Push fit the VM-supplied lead onto the socket. I don't work for Virgin Media. Don’t have virgin media wall socket. I am not currently a virgin media customer. The UK isn’t the first country to make this move. If there are multiple ethernet ports in the house, they normally would all terminate in a single location and all the wiring would go to an ethernet switch. I think it’s something like £5-£8 per day that your services aren’t on. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. 18-03-2023 13:12 - edited 18-03-2023 13:13. 0 Kudos. on 04-02-2023 11:17. Select the correct HDMI input for your box. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. You can also visit our page on how to book an engineer to learn more. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Browse. VM don't use fibre inside the property. Account - Cable. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. on 27-10-2022 09:24. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Turn on and get connected. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;. #5. You can also check for a loose cable as not all properties have a socket. QuickStart, set up and connections. How do I book an engineer to come out - 5345632. Explain what needs to be done and book an engineer visit. What confuses some people is the push-on connector provided. Account - Mobile. Sorry to hear that your extension landlines are not currently working. Phone line - 5 mins. Virgin Media’s new Stream box allows users to access its TV service, plus streaming apps without the need for a cable TV connection or a contract. Due to the nature of our network, connectivity can vary from property to property. It is actually a VM box but a very old one, even though it was still in use just over a month ago. . I'm a Very Insightful Person, I'm here to share knowledge. Virgin Media Quickstart set up. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. But I don't have a splitter or any 'Virgin media socket'. How do i book an engineer? Do i have to book one? - 5147036. Tech Chatter. Thanks for your post. Browse Virgin Media Virgin Media Community. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. 0 Kudos Reply. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. . Some of the cables hanging out the wall were cut off after the house improvements. Tudor. I wondered if I could ask the community some advice. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. - 5156775. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. QuickStart, set up and connections. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Do I need an adaptor to make this work? - 5203754. . Account - Cable. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. . I believe I do have a wall socket which would fit an older model plug, so it's possible all I would need is some sort of adapter. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. The easiest way is to phone the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The new Stream box will connect wirelessly to the internet. If there is no wall box there, it may just be a loose cable - and may be hidden/decorated over. Hi @ZBEL . If it is a loose cable only, you will need one of these to connect the Quickstart cable. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I am so sorry to hear that you seem to be missing a wall socket in the home. But this is provided you already have an undamaged Virgin Media socket. A Ti-Vo was installed in one of the upstairs bedrooms. Please read the FAQ's QuickStart, set up and connections. . I am so sorry to hear that you seem to be missing a wall socket in the home. Or you may be quicker than average! You won’t be involved the whole time. We'd love to assist with this, I will send you a PM here soon so we can look into what's. I don't have a virgin media wall socket and this is stressing me out. Problem solved? Click to mark as a Helpful Answer,. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. . I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. How to cancel your Virgin Media contract. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Probably for a TV box connection. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. One of them was Telewest. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. The wall socket I have within my home does not appear to be working. 168. 100. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. That looks like a Sky dish cable. Back a step. No, you can keep using the same phone you’ve always used. on 27-10-2022 09:24. Let us know if you'd like to go ahead with that. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. If you can get Quickstart, you can choose one of two delivery options. Bit unsure of how to fix it - 5309810. Switched. I don't have a Virgin wall socket. Browse Virgin Media Virgin. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). Manage Your Account. Turn on and start the Box. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and SundayI don’t have the virgin media socket in my wall MU54. I don't work for Virgin Media. Virgin Media: TiVo® service. Hello, I also have moved into a new property and do not have a wall socket for my router, I would like to make an appointment for an - 5359172. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Plug the cordless base. However the issue I have is that I don't know if the home I am moving into has a virgin media socket in the house or if this would need to be set up. A Ti-Vo was installed in one of the upstairs bedrooms. Tudor. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Keep the community welcoming for all. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Ignore all the options and don't press any. Manage Your Account. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. Wall socket. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. in Networking and WiFi Sunday; No Virgin Media Wall socket . I’m a new Virgin customer, and the previous occupants used a different provider. Switched On Families. Virgin Media; My Virgin Media; Shop;. Tuning in. 06-09-2023 15:45 - edited 06-09-2023 15:46. Manage Your Account. i don’t have a virgin media wall socket. Can anyone - 5437858. I don't work for Virgin Media. Socket should be on the underside. Then. Hello, i registered VM broadband and scheduled to delivery on 1st September. Dave. SpeedHi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. Browse Virgin Media. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. . Hi , Thank you for your post and welcome to our community forums. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Hi @bingoman000. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. See full list on itblogpros. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. com. I'm a Very Insightful Person, I'm here to share knowledge. Virgin Media Community. Make sure that all of the wires are connected nice and finger tight, Then check whether it has been activated correctly on your account. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). Bits and bytes. Connect everything. I can see that you haven't been in touch with our team since our post, so I'm going to send you over a private message so I can look into this for you and get an engineer visit booked in. I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Plug into the Virgin Media wall socket. Hi @Priscillia. Just joined. A new secure password will be generated for you. QuickStart, set up and connections. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. I just have a short coaxial cable on my wall, and it has a male end. Browse Virgin Media Virgin Media Community. All the cabling is the property of Virgin Media and must not be touched. 24-03-2021 05:06 PM. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. This will not affect your broadband connection. Hi there , welcome to our forum and thanks for your post. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). SpeedIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If you have a quick start kit this should be installed into a faceplate/wall socket with an NTL, Telewest or Virgin Media logo on it. Jul 11, 2008. Or if the other end of the white cable is in a more useful. Getting started & FAQ.